Hot information technology job for the in NAPLES FL!
US Fish and Wildlife Service is hiring locally! wowza.
Job Description (Please follow all instructions carefully)
Department: Department Of The Interior Agency: U.S. Fish and Wildlife Service Job Announcement Number: AT268874
Information Technology Specialist Salary Range: 58,462.00 - 75,996.00 USD /year Open Period: Monday, July 20, 2009 to Friday, August 07, 2009 Series & Grade: GS-2210-11 Position Information: Full Time Career/Career Conditional Promotion Potential: 11 Duty Locations: 1 vacancy - Naples, FL Who May Be Considered: United States Citizens Job Summary:
Interior is the guardian of the Nation's most precious natural and cultural resources and the steward of its trust responsibilities to American Indians and Alaska Natives. If you are interested in helping us manage the nation's resources to benefit the American people and preserve the rich and precious heritage of this country we hope you will visit the web pages dealing with employment with the U.S. Department of the Interior.
This position with the U.S. fish and Wildlife Service is located at the Southwest Florida Gulf Coast Refuge Complex in Naples, FL. Incumbent is responsible for planning, developing, and coordinating the implementation of computer-based services and applications in support of the unit's mission.
Promotion Potential: 11
* Must be a U.S. Citizen
Incumbent plans, develops and coordinates the implementation of computer-based services and applications in support of the unit's mission. Serves as an active member in developing unit plans and is responsible for formulating and recommending information technology policies, plans and procedures. Develops local implementing instructions based on guidance developed at higher levels when multiple systems issues and network systems are involved in the following areas: CUSTOMER SUPPORT: Diagnoses and resolves problems for a wide variety of applications, operating systems, proposals and equipment. Researches, evaluates and provides feedback on problematic trends and patterns in customer support requirements. Develops and maintains problem tracking and resolution databases. Installs, configures, troubleshoots and maintains customer hardware and software. Develops and manages customer service performance requirements. Develops customer support policies, procedures, and standards. Provides customer training. Ensures the rigorous application of information security/information SECURITY: Develops policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, network and data. Conducts risks and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs. Participates in network and systems designs to ensure implementation of appropriate systems security policies. NETWORK SERVICES: Analyzes and defines network requirements. Defines and maintains network architecture and infrastructure. Configures and optimizes network servers, hubs, routers, and switches. INTERNET: Determines overall technical design and structure of Internet services. Monitors functionality, security and integrity of Internet services. Troubleshoots and resolves technical problems with design and delivery of Internet services. SYSTEMS ADMINISTRATION: Manages the installation of automatic data processing resources to include the installation of computer hardware, local/wide area network hardware, computer and network system operating software, software upgrades and modification, major software applications and network and data security. Manages accounts, network rights and access to systems and equipment.
BASIC QUALIFICATION REQUIREMENTS:
A. Applicants must have IT-related experience demonstrating each of the four competencies listed.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
B. Have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
ADDITIONAL QUALIFICATION REQUIREMENTS: In addition to meeting the Basic Qualification Requirements applicants must also:
Have at least one year of specialized experience equivalent to at least the GS-9 grade level in the Federal service. Examples include diagnosing and resolving IT problems; installing, configuring, troubleshooting and maintaining customer software and hardware; providing customer training; developing and monitoring customer application and adherence to security information policies, practices; analyzing and defining network requirements; determining overall technical design of Internet services; managing installation of computer hardware and software, etc.
Knowledge, skills, and abilities:
1. Knowledge of IT concepts, principles, and practices and agency organization mission.
2. Knowledge of the mission to provide advice and guidance on complex IT issues.
3. Skill in oral communication.
4. Skill in written communication.
5. Knowledge of information security policies, vulnerabilities of computer and data communications systems and the tools and systems for protecting information systems.
Conditions of Employment:
1. Relocation expenses will not be paid.
2. Selectee will be frequently required to travel from assigned duty station to various areas inside and outside jurisdictional boundaries of the Region.
3. Selectee will be required to obtain and wear an official U.S. Fish and Wildlife Service uniform.
4. Selectee must possess or be able to obtain a valid state driver's license.
5. Selectee will be required to undergo a background investigation.
How You Will Be Evaluated:
Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills, and abilities required of this position. If, after reviewing your resume and or supporting documentation a determination is made that you have inflated your qualifications and or experience, your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating.
VETERANS PREFERENCE: Five points may be added to the eligible ratings of veterans who: Entered the military service prior to October 14, 1976; served on active duty during the Gulf War between August 2, 1990 and January 2, 1992, regardless of where the person served; served on active duty as defined in section 101(21) of Title 38 at any time in the armed forces for a period of 180 consecutive days any part of which occurred during the period beginning on September 11, 2001, and ending on the date prescribed by Presidential proclamation or by law as the last date of Operation Iraqi Freedom; or, served in a military action for which they received a campaign badge or expeditionary medal. Medal holders and Gulf War veterans must have served continuously for at least 24 months or the full period for which called or ordered to active duty. Ten points may be granted to the eligible ratings of disabled veterans; Purple Heart recipients; spouses or mothers of a 100 percent disabled veteran; or the widows, widowers, or mothers of a deceased veteran. Supporting documentation must be provided in order to receive the appropriate veteran's preference.
The Federal government offers a number of exceptional benefits to its employees. The following Web addresses are provided for your reference to explore the major benefits offered to most Federal employees.
Flexible Spending Accounts - The Federal Flexible Spending Accounts Program (FSAFeds) allows you to pay for certain health and dependent care expenses with pre-tax dollars. For additional information visit: https://www.fsafeds.com/fsafeds/index.asp
Health Insurance - The Federal Employees Health Benefits Program offers over 100 optional plans. For additional information visit: http://www.opm.gov/insure/health/index.asp
Leave - Most Federal employees earn both annual and sick leave. For additional information visit: http://www.opm.gov/oca/leave/index.asp
Life Insurance - The Federal Employees' Group Life Insurance Program (FEGLI) offers: Basic Life Insurance plus three types of optional insurance, for additional information visit: http://www.opm.gov/insure/life/index.asp
Long Term Care Insurance - The Federal Long Term Care Insurance Program (FLTCIP) provides long term care insurance for Federal employees and their parents, parents-in-law, stepparents, spouses, and adult children. For additional information visit: http://www.ltcfeds.com
Retirement Program - Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS). FERS is a three-tiered retirement plan. The three tiers are: Social Security Benefits, Basic Benefit Plan, Thrift Savings Plan. For additional information visit: http://www.opm.gov/retire/index.asp
This link provides and overview of the benefits currently offered to Federal employees. http://www.usajobs.opm.gov/ei61.asp
1. Individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) must be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must attain a well-qualified rating of 85 or higher, before the addition of veterans' preference. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of their most recent Performance Rating and a copy of their most recent SF-50 noting current position, grade level, and duty location.
2. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must attach an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.
3. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.
Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review in our office, in other Federal agency personnel offices, and on OPM's web site at http://www.opm.gov/qualifications.
How To Apply:
How To Apply:
To apply for this position, you must provide both of the following parts:
1. Your responses to the Assessment Questionnaire, and
2. Your resume and any other documents specified in the Required Documents section of this job announcement.
Use Application Manager for convenience and quickest processing. Track your progress to a Complete Application package using the My Application Packages checklist and status displays in Application Manager. Your Application Package must be complete by Friday, August 07, 2009.
Option A: Application Manager To begin, choose one of these options:
1. If your résumé is going to come from the USAJOBS Resume Builder, you begin the process by clicking the Apply Online button near the bottom of this page. Your résumé will be attached only to the Application Package you complete and Submit immediately after you click the Apply Online button for this job announcement, not to any Application Packages you may already have created. 2. If your résumé is going to be one you prepared outside of USAJOBS Résumé Builder, click this link to begin the process: Online Questionnaire.
To return to Application Manager at any time, use whichever one of the links you used to begin as described above, or simply go to https://ApplicationManager.gov.
Option B: Paper Qualifications Questionnaire If it is not possible for you to use Application Manager, you can write your answers on paper. Follow these steps:
1. You can print a copy of this job announcement so that you can read the questions offline.
2. Obtain and print a copy of the OPM Form 1203-FX, which you will use to provide your answers. You can obtain the form at this URL http://www.opm.gov/Forms/pdf_fill/OPM1203fx.pdf or by calling USAJOBS by Phone at (703) 724-1850; after the introduction, press 1, and listen for instructions.
3. You may submit the Form 1203-FX, resume, and any supporting documents either by fax, by mail or in person.
By Fax: If you are faxing a completed Form 1203-FX, do not use a separate cover page. Simply make sure that all six pages of the Form 1203-FX are on top of any other documents you are faxing. The fax number is 1-478-757-3144. Feed all documents into your fax machine top first so that we receive them right-side up.
Note: If you are only submitting supporting documents see the Submitting Documents instruction in Step 2 below.
By mail or in person:
Office of Personnel Management Atlanta Services Branch 75 Spring Street, SW., Suite 1000 Atlanta, GA 30303 AT268874
Staffing Group: (404) 331-4541 Step 2
* Resume * Transcripts * Qualifications * Veterans Preference documentation * Miscellaneous
If you upload your documents using Application Manager, DO NOT FAX the same documents. To verify uploaded documents have been processed, please wait one hour to ensure they have cleared the virus scan. You can verify that your uploaded documents are attached to your application by checking the Details tab of your Application Manager account https://applicationmanager.gov for this vacancy announcement. Your documents will display under the Details tab in the Document area.
Faxed documents will take 2-3 business days to process. To fax documents, you MUST use the special cover page. Print the pre-populated cover page on the upload documents screen of Application Manager. Or, you may click this link http://staffing.opm.gov/pdf/usascover.pdf to print a copy of the cover page. When faxing documents, follow the procedures outlined below.
* Include the 8-character Vacancy Identification Number: AT268874 * Provide your Social Security Number and full name in the spaces provided or we will not be able to associate your document(s) with the rest of your application. * You may submit multiple documents for the same vacancy announcement using one cover page. * Fax your cover page and documents to 1-478-757-3144.
Faxed documents submitted with missing information will not be processed. The following will prevent your documents from being processed:
* Not using the special cover page mentioned above. * Missing, incomplete, or invalid Vacancy Identification Number * Missing or incomplete Social Security Number or name
Note: If you have documents in your Application Manager account from a previous vacancy announcement they can be opened, copied and saved then reused as an upload file for this vacancy. Uploading your documents will speed the processing of your application for this announcement.
Electronic resumes must be submitted by midnight Eastern Time on the closing date. APPLICATION MATERIALS MUST BE RECEIVED BY THE CLOSING DATE. FAILURE TO PROVIDE COMPLETE INFORMATION MAY RESULT IN YOUR NOT RECEIVING CONSIDERATION FOR THIS POSITION. Your application materials will not be returned. Do not submit original documents that you may need in the future.
For this job announcement the following documents are required:
Resume - Optional Application for Federal Employment (OF-612), or any other written format you choose to describe your job-related qualifications.
Transcript - Official and unofficial college/university transcripts will be accepted. NOTE: Education completed in a foreign institution must be certified as equivalent to course work completed in an accredited U.S. college or university. To receive credit, education must have been completed at a school accredited by an accrediting organization recognized by the Secretary, U.S. Department of Education. If you are using education as a substitute for experience, you must provide copies of all applicable college/university transcripts.
Veterans Preference documentation (if applicable) - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.
To submit the documents requested follow the instructions above. Your resume, curriculum vitae, the Optional Application for Federal Employment (OF 612), or any other written format you choose to describe your job-related qualifications can be submitted electronically using the document upload process, fax, mail or by hand-delivery. Please ensure that your resume contains your full name, address, phone and at least your last four digits of your social security number.
STAFFING GROUP Phone: (404)331-4541 Email: Atlanta@opm.gov Or write: Atlanta Services Branch Office of Personnel Management 75 Spring Street SW Suite 1000 Atlanta, GA 30303
What To Expect Next:
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted.
Instructions for answering the questions in the Occupational Questionnaire. If you are applying to this announcement by completing the OPM Form 1203-FX form instead of using the Online Application method, please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.
Social Security Number Vacancy Identification Number
The Vacancy Identification Number is: AT268874
1. Title of Job Information Technology Specialist 2. Biographic Data 3. E-Mail Address 4. Work Information If you are applying by the OPM Form 1203-FX, leave this section blank. 5. Employment Availability 6. Citizenship Are you a citizen of the United States? 7. Background Information If you are applying by the OPM Form 1203-FX, leave this section blank. 8. Other Information If you are applying by the OPM Form 1203-FX, leave this section blank. 9. Languages If you are applying by the OPM Form 1203-FX, leave this section blank. 10. Lowest Grade
Enter the lowest grade you are willing to accept:
11 11. Miscellaneous Information If you are applying by the OPM Form 1203-FX, leave this section blank. 12. Special Knowledge If you are applying by the OPM Form 1203-FX, leave this section blank. 13. Test Location If you are applying by the OPM Form 1203-FX, leave this section blank. 14. Veteran Preference Claim 15. Dates of Active Duty - Military Service 16. Availability Date 17. Service Computation Date If you are applying by the OPM Form 1203-FX, leave this section blank. 18. Other Date Information If you are applying by the OPM Form 1203-FX, leave this section blank. 19. Job Preference If you are applying by the OPM Form 1203-FX, leave this section blank. 20. Occupational Specialties 001 Information Technology Specialist 21. Geographic Availability 0174 Naples, FL 22. Transition Assistance Plan 23. Job Related Experience If you are applying by the OPM Form 1203-FX, leave this section blank. 24. Personal Background Information If you are applying by the OPM Form 1203-FX, leave this section blank. 25. Occupational/Assessment Questions:
1. From the descriptions below, select the one which best describes your education and/or experience and meets the Basic Qualification Requirements for Information Technology Specialist 2210-11. A. I have IT-related experience demonstrating each of the four competencies listed. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. B. I have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. C. I do not possess the education and/or experience described above.
2. From the descriptions below, select the one which best describes your education and/or experience to perform the duties of an Information Technology Specialist 2210-11 and meets the Additional Qualification Requirements. A. I have one year of specialized experience equivalent to at least the GS-9 grade level in the Federal service. Examples include diagnosing and resolving IT problems; installing, configuring, troubleshooting and maintaining customer software and hardware; providing customer training; developing and monitoring customer application and adherence to security information policies, practices; analyzing and defining network requirements; determining overall technical design of Internet services; managing installation of computer hardware and software, etc. B. I do not possess the experience described above.
For each task in the following group, choose the statement from the list below that best describes your experience and/or training. Darken the oval corresponding to that statement in Section 25 of the Qualifications and Availability Form C. Please select only one letter for each item. A- I have not had education, training or experience in performing this task. B- I have had education or training in performing the task, but have not yet performed it on the job. C- I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures. D- I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee. E- I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because ofmy expertise.
3. Plan, develop and coordinate the implementation of computer-based services and applications.
4. Serve as principal advisor to staff in the use of computer programs.
5. Formulate and recommend information technology policies, plans, and procedures.
6. Determine hardware, software, and telecommunications equipment necessary to accomplish unit objectives and take necessary steps to obtain these items.
7. Write and maintain program documentation.
8. Evaluate and report on new trends and equipment.
9. Conduct risks and vulnerability assessments of planned and installed information systems.
10. Conduct systems security evaluations, audits and reviews.
11. Develop policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, network and data.
12. Monitor network capacity and performance.
13. Analyze and define network requirements.
14. Define and maintain network architecture and infrastructures.
15. Plan and schedule installation of new and/or modified hardware including hardware and operating systems.
16. Manage network accounts, operating access rights, and access to system modules.
17. Provide technical advice to Internet content providers.
18. Manage the installation of automatic data processing resources to include the installation of computer hardware, local/wide area network hardware, computer and network system operating software, software upgrades and modifications, major software applications, and network and data security.
19. Determine and properly configure systems components such as disk drives, printers, and other peripherals needed to support the operating equipment.
20. Provide IT customer training.
21. Research, evaluate, and provide feedback in problematic trends and patterns in customer support requirements.
22. Install configure, troubleshoot, and maintain customer hardware and software.
23. Diagnose and resolve problems for a wide variety of applications, operating systems, proposals and equipment.
24. Develop customer support policies, procedures, and standards.
25. Troubleshoot database problems.
26. Monitor functionality, security and integrity of Internet services.
The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or other non-merit factor.
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Control Number: 81737476
Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.