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IVR solutions

IVR solutions

Research Reveals That Consumers Crave a More Sensible Approach to Customer Service in the Contact Centre -  Research reveals that UK consumers don't value a wholesale approach to customer service in the contact centre, instead wanting different types and levels of technology involvement depending on the nature of interactions and their seriousness.  »
By Grace Lee, created on Sep. 9 2013
In Press Releases and Company Profiles

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